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Overview
At Vorgalinxolvaryn, we are committed to ensuring complete client satisfaction with our seasonal home styling services. We understand that circumstances may change, and we have established this Return Policy to provide clear guidelines for cancellations, refunds, and service adjustments. This policy applies to all styling packages and services booked through our website or via direct communication with our team.
We encourage all clients to review this policy carefully before confirming their booking. If you have any questions about our return or refund procedures, our team is available to provide assistance and clarification.
Cancellation Policy
We understand that plans can change unexpectedly. Our cancellation policy is designed to be fair and accommodating while also respecting the time and resources our styling team dedicates to each project.
- Cancellations made at least 14 days before the scheduled service date will receive a full refund of any deposit or prepayment made
- Cancellations made between 7 and 13 days before the scheduled service date will receive a 50% refund of the deposit paid
- Cancellations made less than 7 days before the scheduled service date are not eligible for a refund, as our team will have already begun sourcing materials and preparing for your event
- In the event of unforeseen circumstances such as severe weather conditions or natural events that prevent the service from being delivered safely, we will work with you to reschedule or provide a full refund
All cancellation requests must be submitted in writing via email or through our contact form. Verbal cancellation requests may not be processed until confirmed in writing. We will acknowledge receipt of your cancellation request within two business days.
Service Adjustments
If you wish to modify your booked styling package, we are happy to accommodate reasonable changes provided they are communicated to us in a timely manner. The following guidelines apply to service modifications:
- Changes to colour schemes, themes, or specific decor elements can be made up to 7 days before the scheduled service at no additional cost, subject to material availability
- Upgrades to a higher-tier package can be arranged at any time before the service date, with the price difference payable before the service is delivered
- Downgrades to a lower-tier package requested more than 7 days before the service may be eligible for a partial refund of the price difference
- Changes to the event date or venue are treated as a rescheduling request and are subject to team and material availability
We reserve the right to decline modification requests that significantly alter the scope of the originally agreed service or that cannot be accommodated within the available timeframe. In such cases, we will discuss alternative options with you.
Rescheduling
We offer flexible rescheduling options to accommodate changes in your event plans. Rescheduling is subject to the availability of our styling team and materials.
- Rescheduling requests made at least 10 days before the original service date will be accommodated at no additional charge, subject to team availability
- Rescheduling requests made less than 10 days before the service date may incur an administrative fee to cover preparation costs already incurred
- Each booking may be rescheduled a maximum of two times. Further rescheduling may require a new booking
- The rescheduled date must fall within 90 days of the original service date
Refund Process
When a refund is approved in accordance with this policy, we will process it using the same payment method used for the original transaction. The following timelines apply to our refund process:
- Refund approval will be communicated to you within 5 business days of receiving your cancellation or refund request
- Approved refunds will be processed within 10 business days from the date of approval
- Bank processing times may vary, and the refund may take an additional 5 to 10 business days to appear in your account depending on your financial institution
If a refund is not received within the expected timeframe, please contact us and we will investigate the matter and provide an update on the status of your refund.
Service Satisfaction
Your satisfaction is our top priority. If you are not fully satisfied with the styling service provided, we encourage you to contact us within 48 hours of the service completion to discuss your concerns. We will make every reasonable effort to address any issues and find an appropriate resolution.
In cases where the service delivered significantly differs from the agreed styling plan, we may offer a partial refund, a complimentary follow-up service, or another mutually agreed remedy. Each situation will be evaluated individually, and we are committed to finding a fair outcome for both parties.
We value feedback from all our clients, as it helps us continuously improve our services and maintain the high standards our clients expect. We encourage you to share your experience with us, whether positive or constructive.
Exceptions
Certain items and services may have specific return or refund conditions that differ from the general policy outlined above. These include:
- Custom-ordered decor items specifically sourced for your event are non-refundable once purchased
- Perishable items such as fresh flowers and seasonal greenery cannot be returned or refunded once delivered
- Promotional or discounted packages may have different cancellation and refund terms, which will be clearly communicated at the time of booking
- Deposits for holiday season bookings during peak periods may be subject to different refund timelines
Contact Us
For any questions, cancellation requests, or concerns regarding this Return Policy, please contact us:
Vorgalinxolvaryn
16 Jipcho Road, Wigram, Christchurch 8042, New Zealand
Phone: +64 3 343 0134
Email: partners@vorgalinxolvaryn.world